Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

 

Viddle Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors.  This policy sets out how we treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).  We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

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INTERPRETATIONS AND DEFINITIONS

 

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

DEFINITIONS 

For the purposes of this Privacy Policy:

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• Account means a unique account created for You to access our Service or parts of our Service.

• Application means the web application provided by the Company, named Viddle, accessible from https://app.viddle.com.au.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Viddle Pty Ltd (Trading as Viddle)

• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country refers to: Western Australia, Australia.

• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Application or the Site or both.

• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Site refers to the Viddle company page, accessible from https://www.viddle.com.au.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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TYPES OF DATA HOSTING

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SITE HOSTING

Our company page is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  You can read more about Wix.com’s security features here.

 

APPLICATION HOSTING

Our (web) Application (Viddle) is hosted by Bubble.io. Refer to Bubble.io’s information security features here, including HTTPS encryption, salted and encrypted user passwords, encrypted data at rest, server updates and patching, SSL connection and Cloudflare integration.

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GOOGLE MAPS API

The Applications contains a Google Maps API. By using the Site, you consent to be bound by Google’s Terms of Service and Google Privacy Policy.

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TYPES OF DATA COLLECTED

 

PERSONAL DATA

While using Our Service, We may ask You to provide Us with certain personally data that can be used to contact or identify You.  Personal data is data we hold which identifiable as being about the client.  Personal data may include, but is not limited to:

 

• Email address.

• First name and last name.

• Phone number.

• Usage Data;

• Any information that can reasonably identify an individual either directly or indirectly.

 

USAGE DATA

Usage Data is collected automatically when using the Service.

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Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

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When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

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We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

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TRACKING TECHNOLOGIES AND COOKIES

We may use Cookies and similar tracking technologies from time to time to track the activity on Our Service and store certain information. Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings.  However, this may prevent You from taking full advantage of our website.  Our website may from time to time use cookies to analyse website traffic and assist us to provide a better website visitor experience.  In addition, cookies may used to serve relevant ads to website visitors through third party services such as Google AdWords.  These Ads may appear on this website or other websites you visit.

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INFORMATION YOU PROVIDE WHILE USING THE APPLICATION

While using Our Application, in order to realise the full advantages of the core features of Our Application such as case creation and case management, You may wish to, at your own discretion, upload information relating to a investigation, including but not limited to:

 

• Documents files (pdf).

• Images.

• Video files.

 

This information is stored using Amazon Web Services (AWS) Simple Storage Service (S3) - Asia Pacific Region (Sydney, Australia). You can delete this information at any time, through the Application.

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Through your continued use of the Application, you expressly consent to have your case information stored in Australia. 

 

You may not use the Application for upload of of ‘warez’, pornography, hatred, scams, hacking, fraudulent or illegal activity, or for any materials which maybe be deemed unacceptable to the general community or otherwise defined as illegal and restricted online content by the Australian eSafety Commissioner.

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USE OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.

• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

• With business partners: We may share Your information with Our business partners to offer You certain marketing products, services or promotions.

• With other users: when You share Your personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. 

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

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RETENTION OF YOUR PERSONAL DATA

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

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The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

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DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out with this privacy policy.

 

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

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LAW ENFORCEMENT

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by State, Territory or Federal law enforcement agencies and public authorities (e.g. a court or a government agency).

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OTHER LEGAL REQUIREMENTS

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of the Company.

• Prevent or investigate possible wrongdoing in connection with the Service.

• Protect the personal safety of Users of the Service or the public.

• Protect against legal liability.

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SECURITY OF YOUR PERSONAL DATA

We are committed to ensuring that the information you provide to us is secure.  To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

 

Where we employ data processors or web platform builders to process personal information or upgrade platform features on our behalf, we only do so on the basis that such processors and builders comply under Viddle Pty Ltd employment regulations that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

 

The transmission and exchange of information is carried out at your own risk.  We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy policy.

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ACCESS TO YOUR PERSONAL DATA

You may request details of personal information that we hold about You in accordance with the provisions of the Privacy Act 1988 (Cth).  If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email Us at team@viddle.com.au.

 

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

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CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

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If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

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THIRD PARTY SITES

Our Service may from time to time have links to other websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party websites do not constitute sponsorship or endorsement or approval of these websites.  Please be aware that Viddle Pty Ltd is not responsible for the privacy practices of other such websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal data.  

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CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy as necessary. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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CONTACT US

If you have any questions about this Privacy Policy, You can contact us by email: team@viddle.com.au.

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